Return Policy
VANCE FITNESS AND INNOVATIONS’ RETURN POLICY
You may return or exchange an unused item in new condition within 30 days of delivery. All items must include original packaging. Items that are used or damaged may be denied a refund or exchange. All items returned are subject to a restocking fee.
How to Return an Item
Please email customer service at customerservice@vancefitnessnow.com for the return authorization.
Return Exceptions
All Final Sale items cannot be returned. Other non-returnable purchases include custom items, made-to-order items, closeout items.
Items returned incomplete or without the original packaging may be denied a refund or exchange.
Exchanges
CONUS 48 customers will be responsible for return shipping only for most items. Oversize items and items shipping freight will be subject to a return shipping cost.
All customers outside the CONUS 48 will be responsible for shipping both ways.
Return Process Expectations
Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have questions or received an incorrect or damaged item Contact us at customer service: customerservice@vancefitnessnow.com
Vance Fitness and Innovations’ Return Address
Vance Fitness and Innovations LLC
Attn.: Return Dept
6245 Brookhill Dr. Suite 4
Houston, TX 77087
VANCE FITNESS AND INNOVATIONS’ CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage. Once it has entered Processing the order may not be cancelled.
The entire order must be cancelled, you can not cancel specific items.
If you still want certain items in the cancelled order, you’ll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: monica@vancefitnessnow.com
If your order is eligible to be cancelled Vance Fitness and Innovations will send you an email confirmation of the cancellation.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.